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The preferred way to contact the TI team is by e-mail:

This mailaddress is monitored during normal business hours (09:00 to 17:00 on work days, timezone GMT+1, GMT+2 with DST according to EU rules). As the TI team is using a trouble ticket system to track ongoing service events, for each new request a ticket number will be generated. This ticket number shall be used on all subsequent messages to make the life of each party involved easier and to avoid unnecessary ticket numbers.

Usually new requests and incoming information shall be processed within one working day, although for certain requests like team registrations, more time will be needed to clarify all open issues.

Use of cryptography to protect the email communication is highly recommended!

To send confidential data encrypted to the TI team use the following public key, available through well known public PGP keyservers:

User ID:           Trusted Introducer (TI) ** TICKET SYSTEM ** key 
                   ti@trusted-introducer.org
Key ID:            0xA778F9E1
Key type:          DSA and Elgamal
Key size:          1024D/4096Elg
Fingerprint:       C5BB A470 AAD6 7013 2917  F1BF A648 80D2 A778 F9E1

The TI Team uses several GPG/PGP keys, whenever authenticity is essential. The key used to sign all of them is called "Master Signing" key! You can download it from well known public PGP keyservers:

User ID:           Trusted Introducer (TI) ** MASTER SIGNING ** key
Key ID:            0x23E69569
Key type:          DSA and Elgamal
Key size:          1024D/4096Elg
Fingerprint:       936E 9E25 DC6F 8E53 E392  07B4 D772 5B61 23E6 9569

Telefax / Postal Mail

Documents can either be sent by postal mail or as fax to the given telefax number.

Postal Address

Trusted Introducer
c/o PRESECURE Consulting GmbH
Sachsenstraße 5
20097 Hamburg
Germany

Telefax

+49-40-8080778-77

Service Manager

The service manager responsible for the service delivery is Dr. Klaus-Peter Kossakowski. In case of special requests or service escalations please contact him directly. If needed use his PGP key to encrypt any email send to him.